About


[CUSTOMER FEEDBACK SYSTEM]

 

FEEDBACK | INSIGHTS | MEASUREMENT

 

Metric Pro is a system which measures Customers Feedbacks, it enables Service Managers with appropriate insights, which helps Service Managers to quickly address the gaps and increase Customer Satisfaction..

CUSTOMER INSIGHT DRIVES SUCCESS

  • Build customer loyalty - Listen to your customers feedback to remove their pain points and build upon your strengths.
  • Reduce churn - Real-time alerts notify key people within your organization whenever a customer has a poor experience.
  • Increase top-line growth - Everyone knows it's more expensive to get new customers than keep the ones you already have.

WHY METRIC PRO

  • Quantitative items such as Sales volume, Revenue, Time are easy to measure, improve.
  • Qualitative attributes (e.g. Customer Delight) are subjective, often misrepresented.
  • By measuring (quantifying) instances / occurrences, qualitative items can be improvised.
  • Systematic measures eliminate bias, perceptions and prejudice, this manage by facts.

ABOUT US

  • Our Consultants have advised Companies on Corporate Strategy.
  • Organization Development Intervention.
  • Change Management.
  • Sales & Distribution.
  • Retail and Online Business Operations.
  • Customer Experience Strategy and Social Media Operations.

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Technology View




Business View

Imperatives


  1. Quantitative items such as Sales volume, Revenue, Time are easy to measure, improve.
  2. Qualitative attributes (e.g. Customer Delight) are subjective, often misrepresented.
  3. By measuring (quantifying) instances / occurrences, qualitative items can be improvised.
  4. Systematic measures eliminate bias, perceptions and prejudice, this manage by facts.

  1. Collect Metrics across a set of Dimensions.
  2. Define, Collect & Measure qualitative attributes
  3. Analyze & Extract insights to improvise
  4. Strengthen the focus measure, Sustain
  5. Then move to next measure

Sample Reports


Scenarios (sample) & KPI’s (Key Performance Indicators)


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Further Demo Related Queries..

Call Us : +91 9842101313, +91 9841099110

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Scenarios (sample) & KPI’s (Key Performance Indicators)



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Scenarios (sample) & KPI’s (Key Performance Indicators)



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Scenarios (sample) & KPI’s (Key Performance Indicators)



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Scenarios (sample) & KPI’s (Key Performance Indicators)



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Scenarios (sample) & KPI’s (Key Performance Indicators)



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Scenarios (sample) & KPI’s (Key Performance Indicators)



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